Shipping Policy

Preppy Prodigy Shipping Policy

Thank you for choosing Preppy Prodigy! This policy outlines our order processing timelines, shipping methods, delivery windows, and how to get support for shipping-related questions. We aim to make your delivery experience transparent and efficient.

1. Order Processing & Shipping Timing

We prioritize quick handling to get your order to you as soon as possible. Here’s what you need to know:

  • Processing time: All orders are processed and prepared for shipping within 1–2 business days of being placed. Processing includes order verification, inventory checks, and packaging.
  • Shipping schedule: Our shipping operations run Monday to Friday (excluding weekends and major holidays). Orders placed after 5 PM ET on Friday or over the weekend will begin processing the following Monday.

2. Domestic Shipping

For orders delivered within the United States, we use reliable carriers to ensure timely delivery:

  • Carrier: UPS (United Parcel Service)
  • Delivery time: 2–8 business days from the date your order ships. Delivery speed may vary based on your location (e.g., urban areas typically receive faster delivery than rural areas).
  • Tracking: Once your order ships, you will receive an email with a UPS tracking number. Use this number to monitor your package’s status via the UPS website or mobile app.

3. International Shipping

We ship to select international destinations, with details tailored to cross-border delivery:

  • Carrier: USPS (United States Postal Service)
  • Delivery time: 6–27 business days from the date your order ships. Delivery times are extended and variable due to factors like customs clearance, local postal service delays, and international shipping regulations.
  • Customs fees & duties: Preppy Prodigy is not responsible for any customs fees, import duties, or taxes incurred for international orders. These charges are determined by your country’s customs authority and must be paid by you (the recipient) upon delivery. We recommend checking with your local customs office to understand potential fees before placing an international order.
  • Tracking: International orders include a USPS tracking number. You can track your package via the USPS website until it leaves the U.S.; after that, tracking may be handled by your local postal service.

4. Customer Support for Shipping Issues

If you have questions or need assistance with shipping, contact our support team at buxfkxuj6578@outlook.com for help with:

  • Checking your order status (e.g., if it’s been processed, shipped, or delayed).
  • Resolving shipping delays (e.g., missing packages, incorrect delivery addresses).
  • Requesting returns or exchanges related to shipping (e.g., damaged items during delivery).
  • Arranging alternative shipping logistics (e.g., expedited shipping, address changes—note: address changes are only possible if your order has not yet shipped).

Our team aims to respond to shipping inquiries within 2–3 business days and will work to resolve issues promptly.