FAQ

We’ve organized frequently asked questions into clear categories for quick reference. If you don’t find the answer you need, please contact our Customer Service at buxfkxuj6578@outlook.com for further assistance.

1. Order Confirmation & Tracking

Q: Why didn’t I receive the order confirmation email?

A: First, check your Junk/Spam folder—confirmation emails are sometimes filtered incorrectly. If the email is still missing after checking, please reach out to our Customer Service for support.

Q: How do I track my order?

A: 1. Log into your account on hippiesale.com;

2. Navigate to the “My Orders” section;

3. Select the specific order you want to track to view real-time shipping updates.

Additionally, you will receive a delivery confirmation email within 7 days of your order being shipped.

2. Order Changes & Cancellation

Q: Can I cancel my order?

A: Yes, but only if your order has not yet been shipped. Please contact our Customer Service as soon as possible to request cancellation. Once an order has been shipped, it cannot be canceled—but we can assist you with the return process (note: restocking fees or delivery charges may apply).

Q: Can I change the item, color, or pattern after placing an order?

A: Please contact us immediately if you need to make such changes. We process orders quickly, so adjustments are only possible if the order has not yet been shipped.

3. Product & Delivery

Q: Are the product colors shown on the website accurate?

A: We make every effort to ensure that the colors displayed on the website match the actual products. However, slight color differences may occur due to variations in monitor settings (e.g., brightness, contrast). If you have concerns about color accuracy after receiving your item, feel free to reach out to us.

Q: How much does delivery cost?

A: - Standard delivery (15-20 business days): Free for orders over $88 (pre-tax).

  • For orders under $88: Paid express shipping options are available for selection at checkout (pricing will be displayed during the checkout process).

Q: How long does delivery take?

A: Delivery time consists of two parts:

  1. Processing time: 3-5 business days (includes order verification, quality inspection, and packaging);
  2. Shipping time:
    • International orders: 10-20 business days (via e-packet);
    • U.S. orders: 15-20 business days (via e-packet).

      Note: Shipping times may vary slightly due to factors like customs clearance or seasonal demand.

4. Issues with Received Items

Q: I received the wrong item or some items are missing. What should I do?

A: Please contact our Customer Service right away—we will investigate the issue and resolve it promptly (e.g., arranging for a correct item shipment or a refund for missing items).

Q: My item arrived broken or damaged. How should I handle this?

A: Contact us within 30 days of delivery and provide photos of the damaged item (if possible). We will offer you a replacement or a partial refund, based on your preference.

5. Returns & Refunds

Q: Can I return items for reasons other than damage?

A: Yes. If you are unsatisfied with your purchase, you may return items within 30 days of delivery, provided the items are in their original condition (unworn, unused, with original packaging and tags). Note:

  • You will be responsible for covering the return shipping fee.
  • Non-returnable items include: custom/special order items, and items that are not in their original condition (e.g., worn, damaged, or missing tags).

Q: How long does it take for a credit card refund to appear in my account?

A: 1. We process refunds within 3-5 business days after receiving and inspecting the returned item;

2. Once processed, the refund will take 5-15 business days (excluding weekends and holidays) to reflect in your credit card account.

If the refund is delayed beyond this timeframe, we recommend checking with your bank or credit card issuer for further updates.